Privacy policy

Controller and data protection officer

Foregon Oy
Email: info@foregon.fi

Questions and requests about data protection: info@foregon.fi

What data we process

When you contact us through the form or by email, we process the details you give us: name, company, email address, phone number and the content of your message.

During a customer relationship we also process the contact details of contact persons and the data needed for contracts and invoicing.

Purposes and legal basis

• Replying to contact requests and preparing quotes: legitimate interest and pre-contractual measures.
• Managing the customer relationship and delivering services: contract.
• Statutory obligations, such as bookkeeping: legal obligation.

Cookies and tracking

Our website uses no cookies, no analytics and no third-party tracking tools. We do not load external fonts or scripts and we do not store visitors' IP addresses.

The cyber check runs entirely in your browser: your answers are not sent to us and are not stored.

Our staff's content management only uses a session cookie that is necessary for signing in.

The chat assistant and live chat

The site’s chat assistant is automated: it finds answers in a ready-made knowledge base in your browser, and the questions you type to it are not sent to us. The assistant is not generative AI.

If you start a chat with a specialist or leave a message, we process the messages, the first name and e-mail address you give and the address of the page where the chat started so that we can reply (basis: your consent and our legitimate interest in answering a contact). Chats are stored encrypted on our own server and are not passed on. We do not store your IP address with the chat.

A chat closes after two hours of silence, and an ended chat is deleted for good after 30 days. You can delete the chat yourself at once with the Delete button in the chat. A message you leave is kept like other contact requests.

The chat’s state is kept only in your browser tab’s memory (sessionStorage) and is gone when you close the tab. This is necessary for the service to work and is not used for tracking.

Sources of data and automated decision-making

We receive the data from you when you contact us. Giving the data is voluntary, but without contact details we cannot reply to your message. We make no automated decisions and do no profiling.

Retention period

Contact requests are deleted automatically after 12 months unless they lead to a customer relationship. Data related to a customer relationship is kept for the duration of the contract and thereafter for the time required by law.

Disclosure and transfers

We do not sell your data or disclose it for marketing. We use reliable service providers (e.g. server hosting and email) who process the data on our behalf and according to our instructions. If data is transferred outside the EU or EEA, we ensure appropriate safeguards are in place, such as the European Commission's standard contractual clauses.

Protecting the data

We protect the data with technical and organisational measures: encrypted connections (HTTPS), two-factor authentication, only the necessary access rights, an audit log and regular backups. Notifications of new contact requests contain no personal data, so your details are not sent by email.

Your rights

You have the right to access your data, request rectification or erasure, restrict processing, object to processing and move the data from one system to another. Send your request to info@foregon.fi.

If you believe your data is processed unlawfully, you can lodge a complaint with the Office of the Data Protection Ombudsman (tietosuoja.fi).

Updated in October 2026.